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:. BIR Tax Computerization Project (TCP)

Description | Benefits From The Tax Computerization Program | Integrated Tax System (ITS) | Full ITS Rollout Acceleration Program


The Bureau implemented the Tax Computerization Program (TCP) in 1994 to establish an integrated tax system designed to provide a standard processing framework for the Bureau's functions related to tax collection and administration.

Having an integrated tax system supports the Bureau in meeting its goals in increasing revenue collections, improving taxpayer service, promoting better taxpayer compliance, and improving operational efficiency and transparency.

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Benefits From The Tax Computerization Program

Increased revenue collection through strengthened collection efforts, improved collection programs and enabled collection officers
Improved taxpayer service through time efficient taxpayer transaction processing, including responding to queries and completion of taxpayer-related services
Improved taxpayer compliance with automated audit selection case management, income verification and withholding tax reconciliation
Improved processes with better provision of management information, and reduction of turnaround times to complete activities
Increased technology literacy of BIR management and personnel based on new and improved processes
Established information linkages with affiliations with other government agencies, as well as private institutions like banks and insurance companies

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Integrated Tax System (ITS)

The core of the BIR TCP is the Integrated Tax System or ITS. ITS is a set of related systems and processes, which run and facilitate the Bureau's core business functions. It provides maximum automation and minimum manual intervention in BIR operations. ITS supports the Bureau in servicing taxpayers on different aspects of the tax collection and administration process.

With fourteen (14) application systems in place, ITS allows the Bureau to approach all of its information and major business functions in a consolidated manner. Said application systems can be classified into the following:

tax systems for Revenue District Offices to support taxpayer transactions, tax collection accounting, tax compliance and management and decision support;

tax systems for the National Office to facilitate decision making and enhance the flow of vital information needed by management in tax planning, policy analysis and projections;

tax system for authorized agents banks (i.e. Limited Bank Data Entry) to record and electronically transmit payment data from taxpayers.

As of today, benefits of the ITS are being realized in the areas of revenue collections, taxpayer compliance, taxpayer service and information linkages among others.

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Full ITS Rollout Acceleration Program


To implement an integrated tax system that is information-driven and consistent with impartial tax compliance enforcement capabilities, that will eventually: strengthen revenue generation; improve capacity to profile taxpayer; enable compliance improvement; and improve operational efficiency.

Scope and Time Table

The full ITS Rollout Acceleration Program includes the implementation of the existing back-end systems in various release stages at various target sites and completion dates.

Release 1: Accounts Receivable Capability


The Accounts Receivable Capability provides timely identification and efficient monitoring of the status of all receivable accounts, as well as a facility to set up, maintain and inquire on installment payment arrangements granted to the taxpayers in the settlement of his deficiency.


To increase revenue collection through:
  - Automatic identification and efficient monitoring of all receivable accounts
  - Standardized and systematic collection procedures
To enhance taxpayer compliance through:
  - Timely issuance of reminder letters
  - Systematic pursuance of A/R cases thru the A/R case template
To increase customer satisfaction through:
  - Prompt response to taxpayer inquiries


On technology
  - A/R cases may be created and closed automatically
  - Documentation of A/R cases will be computer-aided
  - A/R reports and correspondences will be generated automatically
  - Review of and inquiry on A/R cases will be possible even in the absence of assigned Revenue Officer
On process
  - Identification of A/R cases will be automated and will be performed at the RDC
  - Set-up, maintenance and inquiry on installment plans will be done on-line
  - Follow-up steps for A/R cases will be systematized through the use of A/R case templates
On people
  - Case officers will be assigned to do on-line documentation, monitoring, and maintenance of A/R cases

Process Flow

Release 2. AUD -Taxpayer Profiling Using NOMIS


The Taxpayer Profiling using NOMIS Process enables the detection of non-registrants and use of invalid TINs, as well as ensures comprehensive processing of specific taxpayer/tax type, and donors and estate taxes by maximizing the use of external (third party) information and internal (ITS) information.


Strengthen revenue generation
  - Identification and notification of potential non-registrants to increase taxpayer base
Improve capacity to profile taxpayers
  - Automated interfaces to facilitate data sharing internally and with external agencies (e.g. BOC, LRA, SEC)
  - Online availability of taxpayer's external information
Enable compliance improvement
  - Timely issuance of correspondences, audit and assessment notices
Improve operational efficiency
  - Timely and accurate processing of third party information
  - Availability of monthly audit accomplishment reports


On Technology
  - Generated notices can be reviewed on-line
  - Assignment of assessment cases to case officers will be computer-aided
  - New job definitions will enable automatic generation and printing of correspondences, audit and assessment notices
  - Uploading of third party information
On Processes
  - Detection of non-registrants and invalid TIN users will be ITS-aided
  - Generation of list of individuals/non-individuals with valid and invalid TIN and potential non-registrants will be periodic
  - Taxpayers external profile will be available on request
  - Third party information from external agencies will be uploaded weekly
On People
  - Group Supervisor will assign case to Case Officer through the Case Monitoring System (CMS)
  - Case Officers will update status of case and prepare reports for possible tax evasion on-line
  - RDC-CONE will run batch programs essential for matching third party information
  - The Chief of the Audit Information, Tax Exemption and Incentives Division will now assign cases to respective RDO's instead of the ROC System Administrator

Process Outputs

Assessment notice issuance for taxpayer audit
TCL issuance for donors/estate tax payment

Process Flow

Release 3. TCR- Issuance of Tax Credit Certificate/ Tax Debit Memo


The Tax Credit Certificate (TCC)/Tax Debit Memo (TDM) Issuance Capability will enable the BIR to facilitate the processing of tax credits by automatically initiating tax credits for overpayments or manual application.


Release 4. Centralized Issuance of Tax Debit Memo


The centralized issuance of Tax Debit Memo (TDM) at the Collection Programs Division (CPD) enables the Bureau to maintain a comprehensive inventory of TDMs issued, as well as the automated printing of TDM at the National Office level.

Expected Benefits

Reduction in personnel requirement through automatic generation of Tax Debit Memo (TDM)
Enhancement in the monitoring of TDM issuance backlog
Faster processing of claims for TDM


Release 5. Executive Information System (EIS) - Management Reporting Capability


The EIS Management Reporting Capability utilizes consolidated statistical data coming from various sources (external and internal). The information is meant to aid management in tax planning, policy analysis and projections.

Expected Benefits

Will provide timely access to data and information for improved management decision-making
Will enhance the flow of vital information needed by BIR management in tax planning, policy analysis and projections
Will provide wide range of automated interfaces that will facilitate data sharing within the BIR and with external agencies
Will enhance the Bureau's report generation capability and reduce report generation processing cost

Reports That Could Be Generated

Cumulative Collection vs. Goal Region
Collections vs. Goal by Month
Collection by Type of Tax as of a given Month
Collections vs. Goal by Year
Collection by Type of Tax for a Given Year
Outstanding Accounts Receivable Analysis
Collections by Collection Agents
Distribution by Taxpayers
Tax Credit Statistics
Overall RDO ranking-based on Collection Goals
Statistics on Registered Taxpayers
Statistics on Exemption Type
Statistics on Excise Tax

Release 6. TRS- Withholding Tax Income Verification


The TRS -Withholding Tax Income Verification Capability aims to detect proper remittance and declaration of taxes by matching income sources utilizing taxpayer and withholding agent data.

Expected Benefits

Correct declaration of income and withholding tax remitted
Detection of fictitious claims of withholding tax credit claims
Increase in the number of fully compliant withholding agents
Early identification of erring withholding agents and taxpayers resulting to increase in the number of productive TRS cases
Decrease in the number of discrepancy cases
Ability to monitor performance of Case Officers assigned TRS cases

Release 7. TCR-Issuance of Tax Refunds


The Issuance of Refunds Capability enables the Bureau to facilitate the processing of refunds by automatically initiating tax refunds for overpayments or through manual application by taxpayer. This system involves three (3) interrelated processes: Refunds Identification, Refunds Approval and Refunds Issuance.

Expected Benefits

Single point inquiry
Better monitoring of refunds statistics
Facilitate tax refund reconciliation

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